Home Depot

The Home Depot was founded in 1978 by Bernie Marcus and Arthur Blank. Along with investment banker Ken Langone and merchandising guru Pat Farrah the founders’ vision of one-stop shopping for the do-it-yourselfer came to fruition when they opened the first two Home Depot stores on June 22 1979 in Atlanta Georgia. The first stores at around 60000 square feet each were cavernous warehouses that dwarfed the competition and stocked 25000 SKUs much more than the average hardware store at that time. Empty boxes piled high on the shelves gave the illusion of even more product.

From the start associates were able to offer the best customer service in the industry guiding customers through projects such as laying tile changing a fill valve or handling a power tool. Not only did store associates undergo rigorous product knowledge training but they also began offering clinics so customers could learn how to do it themselves. The Home Depot revolutionized the home improvement industry by bringing the know-how and the tools to the consumer and by saving them money

According to Bernie and Arthur the customer has a bill of rights at The Home Depot and this entitles the customer to the right assortment quantities and price along with trained associates on the sales floor who want to take care of customers. Their philosophy of customer service – “whatever it takes” – means cultivating a relationship with customers rather than merely completing a transaction. As Bernie says in Built from Scratch “At the end of the day we’re in the people business.”

Today The Home Depot is the worlds largest home improvement specialty retailer with stores in all 50 states the District of Columbia Puerto Rico U.S. Virgin Islands 10 Canadian provinces Mexico and China.

Home Depot information

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Which states have a Home Depot

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Home Depot

Home Depot information

Visit Home Depot (click below)

Which states have a Home Depot

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